We know that mobility can be done differently; smarter, cleaner and more social. Our e-scooters are 100% electric and emission-free. We charge them with green electricity generated by solar panels, which ensures cleaner air and less noise pollution. Our electric scooter sharing system is suitable for young and old, perfect for students, handy for entrepreneurs who want to be sure that they arrive fresh and on time at their appointment. And of course for anyone who wants to tour!

Are you tech-savvy and do you love tinkering? Do you want to make the world a little greener? Become a CX Supervisor for new member of our family Go Sharing Netherlands office.

What we are looking for;

• Bachelor's degree in Industrial Engineering, Business Administration, or equivalent departments of universities,
• Min + 6 years of experience in customer experience analytics and data manipulation skills and project follow-up,
• Strong leadership skills and ability to inspire,
• Desire to work in a dynamic anf fast- moving startup environment,
• Customer-driven mindset with a desire and ability to identify customer pain points,
• Experience in cross-functional team managament,
• Excellent knowledge of MS Office,
• Excellent verbal, written, and presentation skills in English and Dutch
• Strong interpersonal, team communication, and coordination skills,
• Exceptional creative thinking and problem-solving skills,
• Highly self-motivated, flexible, and energetic, able to work autonomously,
• Knowledge about CRM systems and the ability to understand the ecosystem.

• Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Provide product feedback and insights to the business and product teams,
• Understand, retrieve, aggregate and analyze data from different platforms using tools
• Analyze all customer journeys and processes, identify problems and come up with practical and executable solutions,
• Manage regular reporting of all customer experience-related metrics,
• Prepare ad-hoc customer experience-related reports and respond to other reporting and data-related requests,
• Analyze and identify shortcomings of all customer-related channels,
• Liaise with technology and marketing teams on projects, align goals and steps,
• Design customer journeys, prepare scope documents for IT and related business units,
• Follow comments of customers on CSAT, NPS, and app store ratings regularly and able to challenge the status quo
• Prepare voice of customer presentations to the company
• Manage all CX projects.